We will follow the advice of the government and open as soon as it is safe and approved. We do not know an exact time frame yet, but will let all members know as soon as reopening is permitted.
Yes, and the health and safety of our members is our highest priority, now more than ever. Our teams are currently reviewing and preparing a variety of key measures to help ensure your safety in the Club. Our operating procedures will be in line with all government guidelines, and we will implement additional precautionary measures where necessary to provide greater reassurance and protections for our members and our staff.
Our maintenance teams are in the process of finalising the cleaning protocols now, in advance of our reopening. Rest assured that your Club will continue to be deep cleaned, with regular disinfecting and additional cleaning measures taken. We will provide you with further details prior to the Club’s reopening.
We are currently in the process of adapting our Club facilities to accommodate our members in conjunction with the government’s social distancing guidelines. We will update you prior to the reopening of the Club to inform you of these and all other measures being taken to ensure that your safety is the priority.
Guidelines for this have yet to be released by the government. We will communicate to you as soon as possible the number of members that will be allowed to attend the Club at any one time. Our Clubs are extremely spacious facilities, and this will help ensure that as many members as possible will have access at their chosen time.
Face masks for our members are optional but not compulsory. If you prefer to wear a face mask, you may of course do so. We do however request that all of our members respect the social distancing rules that will be displayed in the Club, as advised by governmental policy.
We will be reopening our Clubs in line with government requirements. As such, some facilities in our clubs may not be available immediately when we reopen, in which case, we will take a phased approach as needed. We will communicate to you in advance of any changes we will be required to make.
Yes, our teams have been working hard during the closure to complete essential maintenance work and conduct a deep cleaning of all of our facilities. Your health and safety are of utmost importance to us, and we are committed to ensuring that your Club is maintained to the highest of standards.
Provided government guidelines allow, we will continue to offer our group exercise classes. We are currently working on ensuring that social distancing regulations can be respected in our studios. This may mean that we will have to make temporary adjustments to our schedule to accommodate; we will inform all of our members before we open of any temporary changes needed. Our aim is to continue to provide you with the best group class experience, within a safe environment that keeps our members protected.
You will be able to book your space in a class up to 7 days in advance through our new booking app. More information on the booking app will be communicated to you before the Clubs reopen, and our teams will be available to help answer any questions.
Your membership has continued unless you have contacted us with a request to freeze or cancel. If you have continued to pay your direct debit, then you will be credited the amount of days we have had to close once we reopen. If you pay annually, your membership will be extended by the number of days of closure.
Yes. We have a selection of very attractive compensation offers to thank our members who have not frozen or cancelled their membership. Details of these offers have been emailed to you. If you have selected an option, we will credit this to your account when the Club reopens. If you have not yet completed your request for compensation, then please contact your Club membership team who will be able to help you.
We will extend your annual renewal date when the Club reopens. If your membership is up for renewal in June or July, we will contact you shortly by email to go through this detail with you personally.
We will extend the expiry date of your vouchers/sessions, and all other prepaid products and services. This applies to personal training, swimming lessons, tennis lessons, and all other prepaid products and services.
Yes, our membership teams have been working during the Club closure to ensure all membership queries have been addressed. Please contact your Club if you require further help with any questions about your membership.
The cancellation of your membership will be subject to whether you have selected a membership compensation offer. For more information, please contact your Aspria Club membership team, who will be able to help you with this request.
We intend to resume swimming and tennis classes once we reopen. However, due to government guidelines, we may have to adjust session times and class capacity to adhere to social distancing regulations. We will provide further information on this matter once the guidelines are released and the Club reopens.
All classes will resume once we reopen, and the sessions your child has missed will be credited to you. The credit voucher will have a validity of 1 year. Please contact your Club membership team upon reopening to receive your credit voucher.
We will be in contact with you to credit you with a voucher equivalent to the value of the cancelled course or camp. The voucher will have a validity of 1 year.
Yes. All guest passes and other member benefits, such as spa discount vouchers held on your account, will be extended for the period of closure once we reopen.
